Refund Policy

Last updated: August 16, 2026

At OTTH Running, we want you to feel confident in every pair of sunglasses you purchase. If you're not completely satisfied, we're here to help.

Eligibility for Returns

You may return your item(s) within 30 days of delivery for a refund. Items must be unused, unworn, and returned in their original packaging with all labels, tags, and protective plastics intact.

We reserve the right to deduct a reasonable amount from your refund if the item or packaging shows signs of use or damage.

Right of Withdrawal (EU/EEA Customers)

If you are a consumer residing in the European Union or European Economic Area, you may have a legal right to withdraw from your purchase within 14 days of receiving your order without providing a reason.

To exercise this right, you must notify us of your decision within 14 days of receiving the goods by contacting support@otthrunning.com.

Where applicable, return instructions will be provided separately. Once return instructions have been provided, the item must be dispatched within 14 days and proof of shipment should be retained until the return has been processed.

Refunds will be processed after the returned goods have been received and inspected. Return shipping costs are the responsibility of the customer unless otherwise required by law.

We may withhold reimbursement until we have received the returned goods or you have supplied evidence of having sent back the goods, whichever occurs first.

Return Requests

Return requests must be submitted within 30 days of delivery. This does not affect any applicable statutory rights or valid warranty claims.

Return Process

To initiate a return, please email our support team at support@otthrunning.com with your order number and the reason for your return. We will provide return instructions within 1–2 business days.

Items eligible for return must be sent to our designated U.S. fulfillment facility in Miami, FL. The full return address and shipping instructions will be provided after your return request has been received.

Return Shipping

Return shipping costs are the responsibility of the customer, unless the item is defective or we sent the wrong item. Original shipping fees are non-refundable. Customers are responsible for arranging and paying for shipment to our designated U.S. fulfillment facility.

Refunds

Once your return is received and inspected, you will be notified by email. Approved refunds will be issued to your original payment method within 7 business days. Please note that it may take additional time for your bank or payment provider to process the refund.

Non-Refundable Items

If the original packaging is returned damaged beyond what is reasonably necessary to inspect the product, we reserve the right to make a reasonable deduction from the refund to reflect the diminished value of the goods.

Complimentary items, including free promotional accessories or gifts included with an order, are not eligible for separate refunds and must be returned together with the qualifying order where applicable.

Final sale/clearance items, worn or damaged goods, items without original packaging, and gift cards cannot be returned.

OTTH Running Eyewear Warranty

All OTTH Running eyewear is covered by a 1-Year Limited Warranty against manufacturing defects.

This warranty covers defects in materials and workmanship, including frame integrity and lens delamination or coating failure caused by production faults. If your item fails due to a manufacturing defect within the warranty period, we will repair it, replace it, or issue store credit.

This warranty does not cover lost or stolen items, accidental damage (including drops, impacts, or scratches from improper use or cleaning), normal wear and tear, unauthorized repairs or modifications, or damage caused by third parties.

To make a warranty claim, please email support@otthrunning.com with your order number, a clear photo of the item, and a short explanation of the issue.

Order Cancellation Policy

If you need to cancel or modify your order, please contact us within 4 hours of placing it by emailing support@otthrunning.com.

While we will always do our best to accommodate your request, if your order has already been processed or shipped within that timeframe, cancellation or modification may no longer be possible.

If your cancellation is confirmed, you may still receive automated order update emails. These can be safely ignored once cancellation has been approved.

For customers in jurisdictions where a statutory right of withdrawal applies, cancellation after dispatch may still be possible through the applicable withdrawal process described in this policy.

Promotional Offer Terms

To qualify for any promotional offer, customers must follow the instructions provided on the relevant product and/or collection pages. All required products must be added to the cart in order for the discount to be applied automatically at checkout.

Failure to follow the stated promotion instructions may result in the discount not being applied. We are not responsible for incomplete orders where promotion guidelines were not properly followed, and we do not issue refunds or apply discounts retroactively in such cases.

This policy applies to all current and future promotions. We encourage customers to carefully review all offer details before completing their purchase.

If you have any questions regarding our Returns or Warranty Policy, please contact support@otthrunning.com. We're happy to assist you.